How do you handle blatant BAD service at a fast food establishment? Today my husband and I were shocked at the service we received at The Long John Silver's Restaurant at 800 North Loop 336 West, Conroe, Texas.
We went into the restaurant to eat lunch before we did some Saturday shopping. I placed my order and then my husband said, "I will take the Two-Piece Fish Combo."
The lady taking the order said, "What do you want to drink?"
My husband said, "A drink comes with it, doesn't it?"
The lady behind the counter said, " A drink DOES NOT come with the fish platter."
My husband said, "The picture (on the menu) shows the fish combo with a drink."
The lady said, "The "L5" comes with a drink but you ordered the fish platter and you don't get a drink with the fish platter."
Then the lady taking the order just went off on how my husband didn't say "L5" and he wasn't going to get a drink because he ordered the fish platter.
I was standing right there and I know that my husband said "COMBO" not "PLATTER". The two-piece fish combo was "L5" on the menu and the lady freaked out because he didn't say "L5".
We were both speechless and I am very sorry that we did not walk out right then. I explained that my husband wanted the "L5"... the two piece fish combo with a drink.
OK, she was happy since I said "L5" so we paid for the order and sat down at a table.
I thought it was over, but I was very wrong.
The same lady that took our order brought the food to our table and argued with us again about how we placed the order wrong because we didn't say "L5". She said she just wanted to let us know so we could get it right next time.
When we got home, I called the Long John Silver's Restaurant and asked to speak to the manager. She told me to call a customer service hot line and report what happened. I called the number and I got a recording saying they could not accept my call because I was on a cell phone!
I hate to tell the rude lady that waited on us today, but there is not going to be a next time! There are too many other fast food places to choose from. We made a bad choice today but we will not do it again.
How would you handle this situation? I would like to get some feed-back on this matter. Am I over-reacting? Thank you for your opinion!